Privacy policy: technician requests
Last updated 25 October 2026.
This policy covers only requests made through the "find a piano technician" form on this site. It does not describe member accounts or any other part of the website.
What we collect
When you ask for a technician we collect your name, your email address, the town where the piano is, the kind of piano, when you would like service, and anything you write in the note.
For spam control only, we also keep a keyed hash of your internet address and your browser type.
What we do with it
Your request is stored on this chapter website and sent to the chapter, which offers it to technicians who serve your town. If no technician serves your town yet, your request goes on the waiting list and we contact you when one does.
Chapter technicians whose PTG membership an officer has verified can see requests, including your name and email, in a members-only part of this site, and are notified about towns they serve. Those notifications, which carry the town, timing and piano type but not your name or email, are sent on the chapter's behalf by artsmetrics.co.
The number of people waiting in each town is shown on this page as a rough band only, never as a name or an exact figure.
Your choices
Requests are kept so the chapter can plan visits to towns without a technician. To have yours removed, email the chapter and name the town and email address you used.